Thank you for shopping at UniversalBDMart. We are committed to providing a smooth and satisfying shopping experience. This policy outlines the conditions for returns, refunds, and exchanges for purchases made from https://universalbdmart.com/.
Return Eligibility
You may request a return if:
The product is damaged, defective, or incorrect upon delivery
The return request is made within 3 days of receiving the item
The item is unused and in its original packaging
Proof of purchase (order number or invoice) is provided
Non-Returnable Items
Returns are not accepted for:
Used or customer-damaged products
Change of mind after purchase
Items without original packaging or missing accessories
Clearance, discounted, or special offer items (if specified)
Return Process
To request a return:
Contact our support team with your order number
Provide clear photos or videos showing the issue
Wait for approval and return instructions
Items sent without prior approval may not be accepted
Refund Policy
Once we receive and inspect the returned item:
Approved refunds are processed within 7–10 business days
Refunds are issued via the original payment method or store credit
Delivery charges are non-refundable unless the error was from UniversalBDMart
Exchange Policy
We replace items only if they are defective, damaged, or incorrect, subject to stock availability.
Order Cancellation
Orders can be canceled before shipment. Once shipped, cancellation is not possible.
Contact Information
For return or refund requests:
Email: info@universalbdmart.com
Website: https://universalbdmart.com/